The Dubai Electricity and Water Authority (DEWA) is the government organization responsible for providing electricity and water services in the Emirate of Dubai. Since its establishment in 1992, DEWA has played a pivotal role in supporting Dubai’s transformation into a global leader in sustainability, innovation, and infrastructure development.
Reliable Utilities for a Growing City
DEWA serves more than 3.8 million residents and over 120,000 businesses, delivering high-quality electricity and desalinated water to support the city’s rapid growth. With Dubai’s population and economy expanding, DEWA continues to invest in future-ready infrastructure and advanced technology to ensure reliable, efficient, and sustainable utility services.
Supporting Dubai’s Clean Energy Vision
DEWA is at the forefront of the UAE’s environmental initiatives, aligning with the Dubai Clean Energy Strategy 2050 and the UAE Net Zero by 2050 strategic initiative. A major milestone in this journey is the development of the Mohammed bin Rashid Al Maktoum Solar Park, one of the largest renewable energy projects in the world, expected to produce 5,000 MW of clean energy by 2030.
Smart and Sustainable Services
As part of Dubai’s Smart City vision, DEWA has embraced digital transformation by introducing smart meters, AI-powered platforms, and user-friendly mobile applications. These innovations help customers monitor and manage their energy and water usage, leading to cost savings and a reduced environmental footprint.
Shams Dubai – Empowering Solar Energy Adoption
DEWA’s Shams Dubai initiative encourages residents and businesses to install solar photovoltaic (PV) panels on their rooftops. These systems connect to DEWA’s grid, allowing users to generate and even export clean energy. This program supports distributed renewable energy generation and contributes significantly to Dubai’s carbon reduction goals.
Customer-Centric Services and Digital Accessibility
DEWA ensures convenience through its digital service channels, including its official website and mobile app. Customers can access a wide range of services such as bill payment, consumption tracking, and service activation or deactivation. With a customer happiness rating consistently above 90%, DEWA stands as a benchmark for public service excellence in the region.
Innovation, Research, and Global Recognition
DEWA has launched various R&D initiatives in areas such as energy storage, smart grids, green hydrogen, and artificial intelligence. The authority also partners with global institutions to adopt best practices and implement innovative technologies, ensuring it remains a global leader in utility services.
Join the Journey Towards a Greener Future
Whether you're a resident, business owner, or investor, DEWA plays an integral role in shaping a smart, sustainable future for Dubai. Through forward-thinking policies, green projects, and world-class service, DEWA is committed to powering the city while preserving the environment for future generations.
For more information or to access DEWA’s online services, visit the official DEWA website.
